Client Advisor - Aventura

As a Client Advisor at IWC Schaffhausen in Aventura, FL, you will be responsible for delivering an exceptional client experience and achieving personal sales targets. You will act as an ambassador for IWC, ensuring client satisfaction is your utmost goal.

• Host clients and provide personalized customer experiences.
• Sell watches, accessories, and services, exceeding turnover targets set by the Boutique Manager.
• Create sales opportunities inside and outside the boutique to recruit prospects and clients.
• Establish and maintain strong personal relationships with clients from diverse backgrounds.
• Manage client database and clienteling activities daily.
• Handle customer service requests and processes.
• Maintain the boutique according to global IWC visual merchandising standards.
• Participate in boutique administration and elevate BTQ KPI.

• 3-5 years of experience in sales or hospitality.
• Fluent in English and comfortable with video chat software.
• Strong team player with excellent communication skills.
• Result-oriented, driven, and able to work independently.
• High emotional intelligence and understanding of luxury experience.
• Creative, curious, and versatile with good interpersonal skills.