Summary
The Client Advisor provides exceptional luxury client service, promotes brand values, and delivers a branded customer experience while achieving sales goals. This role focuses on building lasting client relationships, maintaining store standards, and contributing to a collaborative team environment.
Responsibilities
- Achieve or exceed individual and store monthly and seasonal sales goals
- Deliver exceptional customer service using the Gucci selling ceremony
- Drive and exceed individual KPI targets and quality of sales
- Capture and maintain accurate client data using CRM tools
- Maintain an organized and up-to-date client book and follow up on sales
- Advise clients on fashion trends and luxury market developments
- Support visual display standards and maintain understock and stock room
- Adhere to brand image standards and store security procedures
- Work collaboratively with colleagues to ensure a consistent client experience
Requirements
- Bachelor's degree preferred
- 3+ years of luxury fashion sales or similar customer service experience
- Proven ability to drive sales results and build customer relationships
- Excellent oral and written communication skills
- Strong organization, follow-up skills, and attention to detail
- Team-focused with the ability to collaborate effectively
- Ability to work in a fast paced and dynamic environment
- Flexible availability including evenings, weekends, and holidays
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