Summary
The Client Advisor represents the brand and delivers exceptional client experiences by understanding client needs, sharing product knowledge, and building lasting relationships. This role contributes to individual and store sales goals while supporting the team and maintaining store standards.
Responsibilities
- Welcome clients, provide personalized service, and cultivate long-term relationships through active clienteling.
- Achieve sales goals and key performance indicators, analyze results, and adjust sales approaches as needed.
- Develop product and brand knowledge and proactively reach out to existing and prospective clients.
- Collaborate with the store team, support inventory activities, and follow company policies and procedures.
- Maintain visual merchandising standards and follow brand grooming and behavior expectations.
- As a Major, support visual merchandising or training needs.
Requirements
- At least 2 years of retail experience, preferably in a luxury environment; relevant hospitality or client-service experience may be considered.
- Excellent interpersonal and communication skills, a client-focused approach, and the ability to work effectively in a fast-paced team environment.
- Fashion-forward outlook, professional presentation, dependability, punctuality, and flexibility.
- Fluent English communication skills; additional languages are preferred.
- Technology proficiency, including Microsoft Word, Excel, and Outlook.
