Summary
The Client Advisor is a brand ambassador who delivers exceptional client experiences by welcoming clients, discovering needs, guiding them across the brand, and cultivating relationships while supporting store goals and merchandising or training needs.
Responsibilities
- Welcome and engage every client to deliver the brand client experience.
- Develop and cultivate long lasting client relationships through active clientele management.
- Drive sales and achieve individual and store KPIs such as ADT and UPT.
- Proactively reach out to existing clients and develop new clients.
- Support visual merchandising standards and inventory preparation as needed.
- Collaborate with store leadership to follow company policies and procedures.
- Follow up on customer charge sends, repairs, and holds.
- Learn and maintain brand and product knowledge to advise clients.
- Perform as a team player and contribute to store objectives.
Requirements
- Minimum 2 years of retail experience, preferably in a luxury environment.
- In lieu of retail, hospitality or other client oriented roles are acceptable.
- Professional presentation and strong interpersonal and communication skills.
- Dependable, punctual, flexible, and team oriented.
- Ability to communicate in English both written and verbal; additional languages preferred.
- Technologically savvy with proficiency in Microsoft tools.
- Ability to work in a fast paced and dynamic retail environment.
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