SummaryAs a Client Advisor at Bulgari's San Francisco Flagship Boutique, you will serve as an ambassador of the brand, responsible for achieving sales objectives and promoting product attributes to customers. You will enhance your skills to increase sales results and contribute to a positive store environment.
Responsibilities- Welcome all clients and prospects entering the store, providing extraordinary service and ensuring a great impression.
- Contribute to store and service KPIs by proactively committing to achieve the sales budget monthly and annually.
- Manage the sales process from welcome to packaging, ensuring the application of selling techniques for a unique shopping experience.
- Convey the warm Italian hospitality mindset in each client interaction.
- Listen empathetically to understand and adjust to clients’ needs, providing customized advice.
- Establish and develop relationships with existing clients and engage new customers to Bulgari.
- Perform CRM activities as per Store Manager's indications, including CRM AFSS.
- Communicate with management about opportunities to develop community relationships and explore potential events to increase brand awareness and customer loyalty.
- Assist clients with any after-sales needs, including exchanges, returns, and repairs.
- Manage morning set-ups and ensure perfect execution of Visual Merchandising guidelines, as well as breakdown after store close.
Requirements- At least 3 years of work experience in a luxury retail environment or with luxury products.
- Proactive selling and negotiation skills.
- A second language skill is a plus.
- Attention to detail, good organizational skills, priority setting, and personal accountability.
- Must work retail hours, including weekdays, weekends, evenings, and holidays.
- Exceptional team player.
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