Summary
The Client Advisor is a brand ambassador who delivers exceptional client experiences, cultivates relationships, and supports store goals while assisting with visual merchandising or training needs. Reporting to store leadership, this role focuses on driving sales, maintaining brand standards, and supporting store operations.
Responsibilities
- Welcome clients and provide outstanding client experiences aligned with brand standards.
- Develop and cultivate long lasting client relationships through active clientele management.
- Proactively reach out to existing clients and develop new clients to drive sales.
- Achieve and exceed individual sales goals and key performance indicators.
- Support inventory preparation and execution as needed.
- Follow up on customer charge sends, repairs, and holds.
- Support and maintain visual merchandising standards.
- Collaborate with operations and store leadership to adhere to company policies and procedures.
Requirements
- Minimum 2 years of retail experience, preferably in a luxury environment.
- Client centric approach with excellent interpersonal and communication skills.
- Professional presentation and ability to communicate effectively verbally and in writing.
- Dependable, punctual, flexible, and team oriented.
- Ability to communicate in English; additional languages preferred.
- Technologically savvy with proficiency in Microsoft tools such as Word Excel and Outlook.
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