Summary
A performance-driven salesperson responsible for achieving boutique sales targets while delivering memorable client experiences. The Client Advisor develops lasting client relationships through active clienteling and omnichannel engagement, while supporting daily store operations and visual merchandising. This role represents the brand in and outside the boutique and contributes to a positive team environment.
Responsibilities
- Drive sales on the boutique floor, meet individual KPIs and pursue upselling and sales closing.
- Develop and maintain client relationships through outreach, appointments and personalized clienteling.
- Leverage omnichannel touchpoints and digital tools (e.g., CEGID, Salesforce) to enhance the client experience.
- Support visual merchandising, window animation and product presentation to optimize sales.
- Contribute to daily operational tasks: inventory, cash handling, security, store opening/closing and aftersales coordination.
- Collaborate with colleagues, propose ideas to grow sales (events, merchandising, product mix) and maintain store standards.
Requirements
- Minimum 2 years of experience in a luxury retail environment.
- Knowledge of and passion for watches, lifestyle trends, technology and sports.
- Fluent in English and Spanish; a third language is a plus.
- Strong selling skills: client discovery, storytelling, objection handling and closing.
- Understanding of sales and clienteling KPIs (traffic, conversion, ASP, mix, etc.).
- Digitally savvy, familiar with front and back retail tools and able to apply retail procedures.
- Excellent interpersonal skills, team spirit, self-motivated and results-oriented.
