Summary
The Client Advisor is a performance-driven salesperson based in the Century City boutique who delivers exceptional client experiences, achieves individual sales KPIs, and supports overall boutique objectives. The role focuses on client development and omnichannel selling while contributing to operational excellence on the shop floor.
Responsibilities
- Drive boutique sales by meeting individual KPIs through discovery, storytelling, upselling and closing.
- Build and nurture long-term client relationships via clienteling, outreach, appointments and follow-up.
- Promote the brand story and product knowledge to inspire trust and grow the client base.
- Support daily store operations including inventory, cash handling, security, opening/closing and store maintenance.
- Use retail systems and tools (CEGID, Salesforce) and execute visual merchandising and window animation.
- Coordinate aftersales operations until product return and ensure compliance with internal control policies.
Requirements
- Minimum 2 years of experience in luxury retail with knowledge or passion for watches and lifestyle trends.
- Strong selling skills and understanding of sales and clienteling KPIs (traffic, conversion, ASP, mix).
- Fluent in English and the local language; additional languages are a plus.
- Digitally savvy, comfortable with front- and back-office retail tools and omnichannel processes.
- Client-centric, energetic, self-motivated, adaptable, with excellent interpersonal and presentation skills and strong team spirit.
