Client Advisor

<p style="margin: 0in; font-family: 'Futura PT Book'; font-size: 12.0pt; color: black;"><span style="font-weight: bold; font-family: arial, helvetica, sans-serif; font-size: 14px;">Reports to: Boutique Manager/Director</span></p>

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<p style="margin: 0in; font-family: 'Futura PT Book'; font-size: 12.0pt; color: black;"><span style="font-weight: bold; font-family: arial, helvetica, sans-serif; font-size: 14px;">JOB PURPOSE:</span></p>

<p style="margin: 0in; font-family: 'Futura PT Book'; font-size: 12.0pt; color: black;"><span style="font-family: arial, helvetica, sans-serif; font-size: 14px;">The Client Advisor acts as a trusted ambassador of the brand, responsible for delivering best-in-class client service while achieving individual sales goals. This role focuses on cultivating meaningful client relationships, leveraging product expertise and selling ceremonies, and contributing to boutique performance through a strategic, client-centric approach.</span></p>

Leverage deep product knowledge and brand storytelling to create meaningful, memorable client experiences through the details and stories of our products

Problem solve in partnership with leadership team to ensure that each client issue is accurately resolved to the benefit of the business

Anticipate client needs and deliver tailored product recommendations and styling guidance

Support Boutique Excellence:

Support floor moves, merchandising, visual merchandising, and housekeeping as needed

Help locate merchandise at other Boutiques for clients, accurately process charge-send sales per Company guidelines

Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house

Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and following operating procedures

Assist in packing or wrapping customers’ merchandise, when necessary

<p style="margin: 0in; margin-left: .375in; color: black;"><span style="font-weight: bold; font-family: 'Futura PT Book'; font-size: 12.0pt;">REQUIREMENTS</span></p>

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<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Futura PT Book'; font-size: 12.0pt;">At least 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment</span></li>

<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Futura PT Book'; font-size: 12.0pt;">Strong drive for business results with a passion for creativity, fashion and the brand</span></li>

<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Futura PT Book'; font-size: 12.0pt;">Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills</span></li>

<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Futura PT Book'; font-size: 12.0pt;">Provide outstanding customer service including in person, over the phone and through electronic communication</span></li>

<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Futura PT Book'; font-size: 12.0pt;">Ability to work varied hours/days, including nights, weekends, and holidays as needed</span></li>

<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Futura PT Book'; font-size: 12.0pt;">Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment.</span></li>

<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Futura PT Book'; font-size: 12.0pt;">Can stand for extended periods, move and handle boxes of merchandise and fixtures, must be able to lift at least 30 lbs.</span></li>

<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Futura PT Book'; font-size: 12.0pt;">Responsible for store security procedures, including locking and securing the premises, as needed.</span></li>

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