Client Advisor

Overview

Our client is seeking a Junior Client Advisor to join its Miami boutique in a full-time, on-site role. This position is designed for someone with prior luxury watch sales experience who brings a polished, warm presence, strong initiative, and a genuine interest in learning from senior team members. Working closely with Senior Client Advisors, the Junior Client Advisor will support appointments, welcome new and returning clients, and help deliver a highly personalized experience with a clear path toward growth into a Client Advisor role.

Responsibilities

• Welcome walk-in guests and conduct appointments with new clients in a polished, professional manner.

• Support Senior Client Advisors during appointments and throughout the daily operation of the boutique.

• Present timepieces with accuracy, confidence, and attention to product history, craftsmanship, and technical details.

• Identify high-potential collectors, introduce them to a Senior Client Advisor, and help support the relationship as it develops.

• Build and maintain a network within the Miami market to generate new client opportunities.

• Represent the boutique at client events, collector gatherings, and other industry-facing functions.

• Maintain complete and accurate client records in CRM, including:

  • Appointment notes

  • Wish lists

  • Visit history

  • Follow-up activity

• Execute timely, personalized follow-up after client visits and appointments.

• Handle appointment preparation and floor support tasks, including retrieving timepieces, preparing boxes and paperwork, and resetting client areas.

• Assist with service intake and after-sales conversations in partnership with the customer care team.

• Uphold daily standards for hospitality, presentation, discretion, and merchandising.

• Study the collection and continue building product knowledge, sales technique, and understanding of the client experience.

Requirements

• 2-4 years of experience selling luxury timepieces in a watch boutique or watch department, required.

• Fluency in English and Spanish, required. Portuguese is a plus.

• Comfort working in a CRM system. Zoho experience is a plus.

• Polished, charismatic, and personable presence with the ability to connect naturally with discerning clients and collectors.

• Comfort working in a support role while learning from Senior Client Advisors and contributing to a team-driven sales floor.

• Proactive approach and strong self-direction, with the judgment to recognize what needs to be done without constant instruction.

• Ability to take direction well, welcome coaching, and apply feedback effectively.

• Strong follow-through, attention to detail, and commitment to honoring client commitments.

• Genuine interest in horology and willingness to study product, movements, and brand history in depth.

• High level of discretion and professionalism in handling client relationships and information.

• Ability to work a full-time, on-site schedule in Miami, including Saturdays, some evenings, and occasional events outside standard boutique hours.

• Clear potential and desire to grow into a Client Advisor position over time.