Client Advisor, Contact Center (Temp To Perm)

Summary

Based in Tiffany's Client Contact Center in Parsippany, NJ, the Seasonal Client Advisor supports clients across phone, email, and live messaging channels. This temporary-to-perm contact center sales role focuses on delivering luxury, best-in-class service while driving sales and building long-term client relationships. The advisor communicates product knowledge and brand storytelling with elevated written and verbal language and is commission eligible.

Responsibilities

• Achieve and exceed individual sales targets and conversion goals.
• Deliver elevated, positive, and high-energy client experiences across phone, email, and live messaging.
• Resolve client matters empathetically and escalate urgent issues for prompt resolution.
• Initiate proactive product recommendations and demonstrate brand awareness and storytelling to drive conversion.
• Collect relevant client information to support longer-term relationship building while ensuring compliance with policies.

Requirements

• Sales experience with a client-first mindset and high energy.
• Excellent verbal and written communication skills and elevated brand voice.
• Strong computer skills and the ability to multitask across multiple software platforms and channels.
• Flexibility to work a varied five-day in-person schedule including days, evenings, nights, weekends, and holidays.
• Authorization to work in the United States on site; contact center or retail and luxury experience and jewelry knowledge preferred.