Summary
The Client Advisor is a Gucci brand ambassador responsible for achieving individual and store sales objectives by deepening client connections and delivering best-in-class, personalized service both in-store and remotely. The role focuses on building lasting client relationships, driving sales through expert product knowledge and elevated hospitality, and representing the brand with professionalism and style. This position participates in store operations and supports visual and operational standards to ensure an exceptional client experience.
Responsibilities
- Proactively engage clients to build rapport, discover needs, and deliver a personalized, client-centric experience in-store and remotely.
- Drive individual and collective sales results using effective selling, cross-selling, and upselling techniques.
- Promote and conduct virtual appointments and distance sales to create additional selling opportunities.
- Use storytelling and expert product knowledge to advise clients and support informed purchasing decisions.
- Leverage in-store technology and accurately capture client information in POS and CRM systems.
- Participate in stock maintenance, inventories, and daily store operations while following loss prevention policies.
- Support visual merchandising standards and ensure optimal product levels on the sales floor.
- Maintain company grooming standards and collaborate with team members to deliver consistent client experiences.
Requirements
- 2+ years of luxury fashion sales experience with a proven track record of achieving results.
- Strong commercial awareness, client-focused attitude, and passion for fashion and luxury.
- High degree of professionalism, integrity, and ability to build trust with clients and colleagues.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
- Excellent communication skills and ability to adapt to diverse clients and complex situations.
- Ability to work in a fast-moving, dynamic environment and participate in store operations.
