Summary
The Client Advisor delivers exceptional luxury customer service and promotes the brand while achieving individual and store sales goals. This role focuses on building client relationships, maintaining product knowledge and brand heritage, and creating a branded client experience in a fast paced retail environment.
Responsibilities
- Achieve or exceed monthly and seasonal individual and store sales targets
- Provide exceptional customer service following the brand selling ceremony
- Capture and maintain accurate client data using CRM and manage a client book
- Contact clients regularly and provide follow up on sales and requests
- Advise clients on fashion trends and luxury product information
- Collaborate with team members to ensure consistent client experience
- Maintain store security standards and merchandise safety
- Uphold visual merchandising and image standards and keep stock organized
- Follow company policies and procedures
Requirements
- Minimum 1 year of prior service related work experience
- Ability to work a flexible schedule with primary weekend availability up to 20 hours per week
- Excellent oral and written communication skills and ability to multitask
- Proficiency with technology and CRM tools
- High school diploma or equivalent preferred
- Additional languages are a plus
- Strong organization, follow up skills, and attention to detail
- Passion for fashion, customer service mindset, and team focus
We have summarized this job description for you, click apply to see more details from the employer.
