Client Advisor - Fashion Valley

Summary

The Client Advisor delivers outstanding customer service on the sales floor, driving sales and building lasting client relationships through product knowledge and strong operational execution. This role supports store performance by meeting individual and store sales goals, maintaining client books, and executing point-of-sale and inventory tasks. The Client Advisor also assists with special requests, stock duties, visual standards, and store opening/closing as needed.

Responsibilities

• Achieve individual, category, and store sales goals and meet CRM and key metric requirements
• Build and maintain client books; follow up on client inquiries and correspondence
• Assist with repairs, special orders, returns, and other client requests
• Use POS and inventory management systems accurately; participate in stocking and store maintenance
• Support visual merchandising and adhere to store policies, loss prevention, and health and safety standards
• May open/close the store and participate in training, team meetings, and onboarding of new Client Advisors

Requirements

• Minimum 2 years' retail experience; luxury retail preferred
• Strong drive for results with excellent verbal and written communication skills
• Ability to use POS and inventory management functions; RTW experience preferred
• High school diploma, strong organizational skills, and digital literacy
• Ability to lift up to 10 lbs and maintain flexible availability including nights, weekends, and holidays
• Foreign language skills are a plus