Summary
The Client Advisor represents Moncler as a Brand Ambassador and delivers exceptional client experiences. This role builds lasting client relationships, supports business goals, and helps maintain store standards.
Responsibilities
- Welcome clients, identify their needs, and guide them through the brand and products.
- Build client relationships through engaging conversations and active clientele management.
- Achieve sales goals and key performance indicators, using performance insights to refine the sales approach.
- Maintain product knowledge and collaborate with the store team to support a positive work environment.
- Assist with inventory, customer charge sends, repairs, holds, and visual merchandising standards.
- Follow company policies and maintain Moncler standards for grooming and behavior.
Requirements
- At least 2 years of retail experience, preferably in a luxury environment; relevant hospitality or client-service experience may be considered.
- Strong interpersonal and communication skills, with a collaborative and client-focused approach.
- Interest in fashion and luxury goods, professional presentation, and flexibility in a fast-paced environment.
- English fluency and proficiency with Microsoft tools required; additional languages are preferred.
