Client Advisor - Glendale

Summary

The Client Advisor delivers exceptional client experiences and represents the brand by discovering client needs, cultivating relationships, and supporting store goals. Reporting to store leadership, the role also aids visual merchandising and training as needed while upholding brand standards.

Responsibilities

• Welcome clients and provide a high level client experience consistent with brand standards.
• Develop and cultivate long term client relationships through active management and outreach.
• Drive sales and achieve individual and store KPIs such as ADT and UPT.
• Support inventory preparation and operational tasks as required.
• Follow up on customer charge sends, repairs, and holds.
• Support and maintain visual merchandising standards.
• Collaborate with store leadership to adhere to company policies and procedures.

Requirements

• Minimum 2 years of retail or client oriented experience, luxury retail preferred.
• Client centric with strong interpersonal and communication skills.
• Professional presentation and ability to communicate effectively in English.
• Dependable, punctual, and flexible with a team oriented mindset.
• Fashion interest and product knowledge with ability to learn brand and merchandise.
• Technologically savvy with proficiency in Microsoft tools such as Word Excel and Outlook.