Summary
The Client Advisor is a brand ambassador who delivers exceptional client experiences by welcoming clients, discovering needs, guiding them across the brand, and cultivating long-term relationships while supporting store goals and occasional visual merchandising or training tasks.
Responsibilities
- Provide a welcoming and high-quality client experience in line with brand standards.
- Develop and maintain long-lasting client relationships through proactive outreach and engagement.
- Achieve and exceed personal sales goals and key KPIs such as ADT and UPT.
- Support inventory preparation, customer charge sends, repairs, and holds as needed.
- Maintain visual merchandising standards and assist with store presentation.
- Collaborate with store leadership to follow company policies and procedures.
- Learn and master brand and product knowledge to inform client recommendations.
- Participate in team activities and contribute to a positive work environment.
Requirements
- Minimum 2 years of retail experience, preferably in luxury or equivalent client-oriented roles.
- Client-centric with strong interpersonal and communication skills.
- Professional presentation and ability to communicate effectively verbally and in writing.
- Dependable, punctual, flexible, and team-oriented.
- Proficiency with Microsoft tools such as Word, Excel, and Outlook.
- Ability to communicate in English; additional languages preferred (Spanish, Mandarin, Cantonese).
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