Summary
The Client Advisor is a brand ambassador who delivers exceptional client experiences by welcoming clients, discovering needs, and cultivating long-term relationships while supporting store goals and team activities. This role supports visual merchandising, training, and store operations as needed to uphold brand standards and achieve sales KPIs.
Responsibilities
- Welcome and engage clients to deliver a premium client experience aligned with brand standards.
- Develop and cultivate long-lasting client relationships through proactive outreach and client management.
- Drive sales and achieve individual and store KPIs such as ADT and UPT.
- Support visual merchandising standards and assist with store presentation.
- Collaborate with store leadership on operations and ensure adherence to policies and procedures.
- Assist with inventory preparation and execution when required.
- Follow up on customer charge sends, repairs, and holds to ensure resolution.
Requirements
- Minimum 2 years of retail experience, preferably in a luxury environment; hospitality or client service experience acceptable.
- Client-centric with strong interpersonal and communication skills.
- Professional presentation and ability to communicate effectively in writing and verbally.
- Dependable, punctual, flexible, and able to work in a fast-paced environment.
- Technologically savvy with proficiency in Microsoft tools such as Word, Excel, and Outlook.
- Ability to communicate in English required; additional languages preferred.
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