SummaryAs a Client Advisor at Holt Renfrew in Vancouver, you will be responsible for providing exceptional service to our clients, meeting their individual needs and expectations, and promoting the philosophy and values of the Gucci brand. Your passion for luxury fashion will be conveyed through creating a branded, luxury client experience.
Responsibilities- Consistently achieve or exceed monthly and seasonal individual and store sales goals.
- Provide exceptional customer service by demonstrating excellent product knowledge and understanding of Gucci history and heritage.
- Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
- Capture meaningful customer data for client relationship management and future development opportunities.
- Maintain an organized client book and provide appropriate follow-up on all sales or client requests.
- Discuss fashion trends and developments in the luxury market with clients.
- Work collaboratively with colleagues to ensure a consistent and exceptional experience.
- Maintain security standards within the store.
- Contribute to upholding the visual display of products according to Gucci standards.
- Adhere to Gucci image standards and guidelines.
Requirements- Bachelor’s Degree preferred.
- 3+ years of luxury fashion sales experience.
- Proven ability to drive and exceed individual and store results.
- Excellent communication skills and ability to handle multiple tasks.
- Strong organization and follow-up skills.
- Team-focused with a desire to collaborate effectively.
- Ability to work in a fast-moving and dynamic environment.
- Flexibility to work a schedule that includes evenings, weekends, and holidays.
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