Client Advisor - Holt Renfrew

Summary

The Client Advisor supports store sales by delivering a sophisticated, personalized client experience and contributing to key performance indicators. They cultivate and maintain client relationships, drive individual sales targets, and collaborate with store teams while upholding the Maison's standards and image.

Responsibilities

• Provide exceptional in-store and after-sale service to all clients and visitors
• Identify client needs, anticipate requests, and build a proactive client portfolio
• Drive individual sales performance to meet and exceed KPIs through a business-minded approach
• Create personalized looks and styling recommendations aligned with the brand
• Use available tools and applications to optimize sales opportunities and client follow-up
• Collaborate with front- and back-of-house teams to support overall store performance

Requirements

• Preferred experience in fashion, accessories retail, luxury hospitality, or client-facing service roles
• Passion for fashion and ability to create personalized, timeless silhouettes
• Business mindset, entrepreneurial spirit, and strong team orientation
• Comfortable with technology and retail tools; able to multitask and prioritize in a fast-paced environment
• Proactive, solution-focused attitude with excellent oral and listening skills in English and the local language; additional languages preferred