Client Advisor Keyholder - Forum Shops

Summary

The Client Advisor Keyholder delivers exceptional client experiences by welcoming clients, discovering needs, guiding them across the brand, and cultivating long-term relationships while supporting store goals. Reporting to store leadership, this role also supports visual merchandising, training, and operational tasks to maintain brand standards.

Responsibilities

• Provide a welcoming and high level client experience aligned with brand standards
• Develop and manage client relationships through proactive outreach and engagement
• Achieve and exceed sales goals and key KPIs such as ADT and UPT
• Support inventory preparation and execution as needed
• Maintain visual merchandising standards and support store presentation
• Follow up on customer charge sends, repairs, and holds
• Collaborate with store leadership to ensure adherence to company policies
• Assist with training needs and support team development

Requirements

• Minimum 2 years of retail or relevant client service experience, preferably luxury
• Client centric with excellent interpersonal and communication skills
• Professional presentation and dependable, punctual, and flexible
• Ability to work in a fast paced retail environment and as part of a team
• Proficiency with basic technology and Microsoft tools such as Word Excel and Outlook
• Ability to communicate in English; additional languages preferred