Summary
The Client Advisor Keyholder is a luxury retail brand ambassador responsible for delivering exceptional client experiences, cultivating client relationships, and supporting store operations and visual merchandising. Reporting to store leadership, this role drives sales and achieves individual and store goals while maintaining brand standards and supporting training needs.
Responsibilities
- Welcome clients and provide a luxury client experience consistent with brand standards.
- Develop and maintain long-lasting client relationships through proactive outreach and clienteling.
- Achieve and exceed sales goals and key performance indicators such as ADT and UPT.
- Support inventory preparation, customer charge sends, repairs, and holds.
- Assist with visual merchandising and maintain store presentation standards.
- Collaborate with store leadership to follow company policies and procedures.
- Participate as a team player and contribute to a positive work environment.
- Support training needs and mentor team members as a keyholder.
Requirements
- Minimum 2 years of retail experience, preferably in a luxury environment.
- Client centric with excellent interpersonal and communication skills.
- Professional presentation and ability to communicate effectively in writing and verbally.
- Dependable, punctual, flexible, and able to work in a fast paced environment.
- Technologically savvy with proficiency in Microsoft tools such as Word Excel and Outlook.
- Ability to communicate in English; additional languages such as Spanish Mandarin or Cantonese preferred.
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