Summary
The Client Advisor Keyholder is a brand ambassador who delivers exceptional client experiences, supports store operations, and helps achieve sales and KPI targets. Reporting to store leadership, this role involves clienteling, visual merchandising support, and training responsibilities while upholding brand standards.
Responsibilities
- Welcome clients and provide an elevated client experience consistent with brand standards.
- Develop and cultivate long lasting client relationships through proactive outreach and client management.
- Drive sales and achieve or exceed individual and store KPIs such as ADT and UPT.
- Support visual merchandising and maintain store presentation standards.
- Assist with inventory preparation and operational tasks as required.
- Follow up on customer charge sends, repairs, and holds to ensure client satisfaction.
- Collaborate with team members to contribute to a positive and productive store environment.
- Learn and master product and brand knowledge to inform client recommendations.
- Perform additional duties as assigned by management to fulfill role requirements.
Requirements
- Minimum 2 years of retail experience, preferably in a luxury environment.
- Proven client facing skills with strong interpersonal and communication abilities.
- Professional presentation and ability to deliver exceptional client service.
- Dependable, punctual, flexible, and able to work in a fast paced environment.
- Technologically savvy with proficiency in Microsoft Word Excel and Outlook.
- Ability to communicate effectively in English; additional languages preferred.
- Team oriented with a collaborative mindset.
We have summarized this job description for you, click apply to see more details from the employer.
