SummaryAs a Client Advisor at Fendi King of Prussia, you will be responsible for delivering exceptional customer service and surpassing sales targets. By cultivating meaningful relationships with clients, you will tailor their in-store experience to enhance their perception of Fendi, fostering long-lasting connections through our clienteling tools and systems.
Responsibilities- Achieve all critical metrics and CRM requirements for Client Advisors.
- Meet or exceed sales goals for the store, category, and individual levels.
- Adhere to all store guidelines, policies, and procedures.
- Build and maintain client books, address client concerns, and maintain customer correspondence to enhance relationships and drive business.
- Assist with special requests, including repairs, special orders, and returns.
- Participate in stocking/restocking and maintain visual standards as directed.
- Use POS system and other software accurately, updating customer databases.
- Acquire and maintain product knowledge, company information, and industry news.
- Maintain a professional appearance and adhere to Fendi dress code and grooming standards.
- Perform store maintenance functions and may be responsible for opening/closing the store.
- Participate in training new Client Advisors and prepare for monthly team meetings.
- Adhere to loss prevention and health and safety guidelines.
Requirements- Minimum 3 years of experience, preferably in luxury retail.
- Strong drive for results and goal-oriented mindset.
- Excellent verbal and written communication skills.
- Proficiency in using POS systems and inventory management functions.
- RTW experience preferred; foreign language skills are a plus.
- Ability to work collaboratively in a team environment.
- Ability to lift up to 10lbs.
- Minimum High School Diploma required.
- Strong organizational skills and digital literacy.
- Flexible availability, including nights, weekends, and holidays.
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