Summary
The Client Advisor represents the brand and delivers exceptional luxury experiences through personalized service and relationship-building. This role supports individual and store sales goals while maintaining a welcoming, client-focused environment.
Responsibilities
- Welcome clients, understand their needs, recommend products, and build long-term relationships through personalized service and proactive outreach.
- Achieve sales goals and performance metrics while maintaining expert knowledge of collections, products, services, and brand heritage.
- Support store operations, including transactions, inventory activities, stock organization, visual merchandising, and sales-floor cleanliness.
- Follow company policies, operational procedures, loss prevention protocols, and confidentiality standards.
- Collaborate with colleagues and contribute to a respectful, inclusive, and results-oriented team environment.
Requirements
- At least two years of luxury retail, premium retail, hospitality, or other client-focused experience.
- Demonstrated ability to achieve sales goals and deliver exceptional client experiences.
- Strong communication, relationship-building, organizational, and teamwork skills.
- Comfort with POS systems, retail technology, clienteling applications, and Microsoft Office.
- Bilingual or multilingual skills and experience serving international clientele are preferred.
