Summary
The Client Advisor is a brand ambassador who delivers exceptional client experiences by welcoming clients, discovering needs, guiding them across the brand, and cultivating lasting relationships while supporting store goals and operations. Reporting to store leadership, the role may also support visual merchandising and training needs.
Responsibilities
- Create a welcoming environment and provide outstanding client service in line with brand standards.
- Develop and maintain long-lasting client relationships through proactive outreach and engagement.
- Achieve and exceed individual and store sales goals and KPIs.
- Support inventory preparation, customer follow ups such as repairs and holds, and operational procedures.
- Maintain visual merchandising standards and assist with store presentation.
- Collaborate with store team and participate in team activities to meet store objectives.
- Learn and master brand and product knowledge to effectively advise clients.
Requirements
- Minimum 2 years of retail experience, preferably in a luxury environment; hospitality or client service experience acceptable.
- Client centric with strong interpersonal and communication skills.
- Professional presentation and ability to communicate effectively in writing and verbally in English.
- Dependable, punctual, flexible, and team oriented.
- Technologically savvy with proficiency in Microsoft tools such as Word Excel and Outlook.
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