Client Advisor - Livermore Outlet

Summary

The Client Advisor is a brand ambassador who delivers exceptional client experiences, fosters long-term relationships, and supports store operations and visual standards while achieving individual and store sales goals. Reporting to a manager, the role involves clienteling, product knowledge, and occasional support for merchandising or training initiatives.

Responsibilities

• Welcome clients and provide exceptional service in line with brand standards
• Develop and cultivate long-lasting client relationships through proactive outreach
• Drive sales and achieve key KPIs such as ADT and UPT
• Support inventory preparation, customer charge sends, repairs, and holds
• Maintain and support visual merchandising standards
• Collaborate with store leadership to follow company policies and procedures
• Participate as a team player and contribute to store objectives

Requirements

• Minimum 2 years of retail or relevant client-oriented experience
• Client-centric with strong interpersonal and communication skills
• Professional presentation and ability to communicate effectively in English
• Dependable, punctual, flexible, and team-oriented
• Interest in fashion and luxury goods with strong product learning ability
• Technologically savvy with proficiency in Microsoft tools