Summary
Client Advisor responsible for building and maintaining client relationships within the luxury market while achieving sales goals and upholding brand standards at the Chicago location. Role involves personalized customer service, product knowledge, CRM utilization, and support for store operations and visual presentation.
Responsibilities
- Meet or exceed monthly and yearly sales objectives and individual KPI targets.
- Provide outstanding personalized customer service and build enduring client relationships.
- Utilize CRM tools to record customer information and support personalized engagement.
- Promote store events through email, phone, and personalized notes and follow up on inquiries.
- Maintain an organized client book and ensure prompt follow up on sales and events.
- Contribute to visual merchandising and uphold brand image standards.
- Support shipping, receiving, inventory control, stockroom organization, and general housekeeping.
- Collaborate with colleagues to foster a positive workplace environment.
Requirements
- Over three years of luxury fashion sales experience in a retail environment.
- Proven track record of exceeding sales targets and building customer relationships.
- Strong verbal and written communication skills and ability to multitask.
- Excellent organizational skills and strong follow through.
- Team oriented with ability to collaborate effectively.
- Ability to thrive in a fast paced and dynamic environment.
- Flexible availability including evenings, weekends, and holidays.
- Foreign language skills a plus but not required.
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