Client Advisor

Summary

The Client Advisor provides exceptional sales and customer service in a luxury retail environment, building lasting client relationships through proactive outreach and post-sale follow up. The role focuses on meeting and exceeding sales goals while supporting visual presentation and inventory operations on the selling floor. The Advisor also advises clients on fit and handles repairs or custom design requests.

Responsibilities

• Deliver exceptional sales and customer service on the selling floor
• Initiate and build client book through mailings and proactive outreach, and perform post-sale follow up
• Consistently exceed monthly sales goals and establish weekly sales plans and selling strategies
• Maintain visual presentation and general upkeep of the selling floor
• Handle customer repairs and advise clients on fit and custom design pieces
• Assist with inventory maintenance in the stockroom and on the selling floor

Requirements

• Minimum of two yearsexperience in a luxury retail environment
• Excellent interpersonal and communication skills
• Strong understanding of customer service needs and priorities
• Ability to thrive in a high paced environment and multitask effectively
• Positive, outgoing, high-energy, entrepreneurial and sales focused
• Proficient with retail POS systems, Word, Excel and email
• Strong desire for fashion and a results-driven mindset