Summary
Deliver exceptional, personalized client experiences as a Tiffany Client Advisor, building and deepening relationships to drive loyalty and sales. Represent the brand in every interaction, leveraging clienteling techniques and cultural fluency to convert appointments into repeat business. Support the store commercial plan while working collaboratively with the team and using POS and client tracking tools.
Responsibilities
- Embody the Tiffany brand and deliver the Tiffany Touch to create memorable in-store experiences.
- Develop, cultivate, and maintain client relationships; capture and manage client data to grow outreach business.
- Consistently achieve or exceed monthly, quarterly, and annual sales targets and drive repeat client business.
- Convert clients through curiosity, discovery, and personalized styling during appointments.
- Execute clienteling best practices, optimize hospitality and store amenities, and act on NPS and client feedback.
- Use POS and client tracking systems to process sales, follow up, and maintain client records.
- Work flexible schedules including days, nights, weekends, and holidays as required.
Requirements
- Experience in retail, luxury retail, or client-facing hospitality roles with a proven track record in achieving commercial results.
- Ability to connect with a diverse client base and deliver elevated customer service.
- Proficiency with POS systems, client tracking systems, and Microsoft Outlook/email.
- Authorization to work in the United States.
- Flexibility to work non-traditional hours, including nights, weekends, and holidays.
- Mandarin speaker (desired) to support Mandarin-speaking clients and appointments.
