Client Advisor

Summary

The Client Advisor is responsible for achieving boutique sales goals while delivering an exceptional client experience. The role cultivates loyal clientele, shares the brand's watchmaking heritage, and provides personalized service to high-net-worth clients.

Responsibilities

• Achieve boutique sales targets and provide excellent customer service and after-sales support.
• Develop client relationships, generate new business, and invite clients to boutique events.
• Maintain accurate customer records and communicate product news, events, and campaigns.
• Maintain boutique presentation, merchandise security, and compliance with Maison procedures.
• Support inventory counts, daily boutique operations, and fellow team members.

Requirements

• Entrepreneurial mindset, strong organizational skills, and a collaborative attitude.
• Passion for high watchmaking and familiarity with the luxury watch industry.
• Excellent interpersonal, communication, and customer service skills.
• Fluent English required; Mandarin Chinese or Spanish is a plus.
• Bachelor's degree or equivalent preferred; travel required up to 40%.