Summary
The Client Advisor is a brand ambassador who delivers exceptional client experiences, cultivates long-term relationships, and drives sales while supporting store operations, visual merchandising, and training as needed. Reporting to a Client Advisor Manager or Store Manager/Director, this role upholds brand standards and contributes to team objectives in the Miami Design District store.
Responsibilities
- Welcome clients and provide outstanding client experiences in line with brand standards.
- Develop and cultivate long-lasting client relationships through active clientele management.
- Drive business by achieving and exceeding sales goals and key KPIs such as ADT and UPT.
- Proactively reach out to existing clients and develop new clients to grow sales.
- Support inventory preparation and execution as required.
- Follow up on customer charge sends, repairs, and holds.
- Support and maintain visual merchandising standards in the store.
- Collaborate with operations and store leadership to ensure adherence to company policies and procedures.
- Maintain professional presentation and brand grooming standards.
Requirements
- Minimum 2 years of retail experience, preferably in a luxury environment.
- Or equivalent client-oriented experience in hospitality or related roles.
- Team-oriented with excellent interpersonal and communication skills.
- Client-centric and able to thrive in a fast-paced, dynamic environment.
- Professional presentation and effective verbal and written communication skills.
- Dependable, punctual, and flexible with the ability to perform varied tasks.
- Ability to communicate in English required; additional languages such as Spanish, Mandarin, or Cantonese preferred.
- Technologically savvy with proficiency in Microsoft tools including Word, Excel, and Outlook.
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