Summary
The Client Advisor delivers exceptional client experiences by welcoming clients, discovering needs, guiding them across the brand, and cultivating relationships while supporting store goals and occasional visual merchandising or training tasks.
Responsibilities
- Provide a welcoming and high quality client experience in line with brand standards
- Develop and cultivate long lasting client relationships through active clientele management
- Proactively reach out to existing clients and develop new clients to drive sales
- Achieve and exceed individual sales goals and key KPIs such as ADT and UPT
- Collaborate with store leadership to follow company policies and procedures
- Support inventory preparation and execution as needed
- Follow up on customer charge sends, repairs, and holds
- Support and maintain visual merchandising standards
- Maintain professional presentation and brand grooming standards
Requirements
- Minimum 2 years of retail experience, preferably in a luxury environment
- Customer oriented with strong interpersonal and communication skills
- Ability to thrive in a fast paced and dynamic environment
- Dependable, punctual, and flexible
- Ability to communicate in English required; additional languages preferred
- Technologically savvy with proficiency in Microsoft tools
- Willingness to perform varied duties as requested by management
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