Summary
Provide a luxury in-store client experience as brand ambassador, driving individual and team sales by building meaningful client relationships, understanding client needs, and promoting brand loyalty. Deliver personalized service, capture client data, and support omni channel initiatives to maximize sales opportunities and meet KPIs.
Responsibilities
- Create a welcoming environment and deliver exceptional in-store customer service following the client journey ceremony.
- Capture customer data in CRM to maintain and develop personalized client relationships.
- Embrace and promote an omnichannel mindset and engage in cross selling across departments.
- Work collaboratively with colleagues to ensure consistent exceptional experiences and positive team communication.
- Maintain high standards of shop floor presentation and visual displays following operational guidelines.
- Stay current on fashion trends, competitors, and product knowledge.
- Address customer complaints effectively, escalating to line manager when necessary.
- Contribute to loss prevention and security to prevent product theft.
Requirements
- Passion for selling and retail with interest in luxury, fashion, art, and design.
- Experience building long lasting client relationships.
- Excellent communication and interpersonal skills and ability to work alone and in a team.
- Ambition, resilience, self motivation, result driven and problem solving mindset.
- Strong product knowledge of the managed category and enthusiasm for the brand.
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