Summary
Deliver an exceptional luxury client experience as a Client Advisor representing the brand in the Miami Design District. Build and deepen client relationships, meet commercial targets, and provide personalized styling and service during in-store appointments. Work flexible hours including nights, weekends, and holidays while using POS and clienteling systems to drive repeat business.
Responsibilities
- Embody the brand and deliver memorable in-store experiences using personalized service techniques.
- Develop and maintain client relationships to drive lifetime loyalty and repeat sales.
- Consistently achieve or exceed monthly, quarterly, and annual store sales targets.
- Capture and maintain client data through POS and client tracking systems.
- Convert clients through discovery and tailored recommendations during appointments.
- Drive business through key product pillars and proactive outreach.
- Leverage client feedback and NPS insights to improve the in-store experience.
- Optimize hospitality and store amenities to create unique client moments.
Requirements
- Experience in retail or luxury retail or relevant client-facing roles such as hospitality.
- Proven track record of achieving commercial sales results.
- Ability to connect with a diverse client base and provide personalized service.
- Proficiency with POS systems, client tracking tools, and Microsoft Outlook/email.
- Flexibility to work non-traditional hours including nights, weekends, and holidays.
- Authorization to work in the United States.
- College or university degree and proficiency in multiple languages preferred.
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