Summary
The Client Advisor represents the brand and delivers an exceptional luxury shopping experience. The role builds lasting client relationships, promotes brand loyalty, and contributes to individual and team sales goals.
Responsibilities
- Welcome clients, understand their needs, and provide personalized service throughout the in-store customer journey.
- Capture client information in the CRM and develop relationships through personalized follow-up.
- Promote omnichannel engagement, cross-sell across departments, and achieve individual sales targets and KPIs.
- Maintain current knowledge of fashion trends, competitors, products, and brand values.
- Maintain shop-floor and visual presentation standards, follow stock procedures, and support loss prevention.
- Work collaboratively with colleagues and resolve client complaints, involving a manager when needed.
Requirements
- Passion for selling, retail, and luxury fashion, with interest in art and design.
- Experience building long-term client relationships and knowledge of the relevant product category.
- Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
- Ambition, resilience, self-motivation, results orientation, and problem-solving skills.
- Fluency in English; additional languages are an asset.
