Summary
The Client Advisor is a brand ambassador who delivers exceptional client experiences by welcoming clients, discovering needs, guiding across the brand, and cultivating relationships while supporting store goals and assisting with visual merchandising or training as needed.
Responsibilities
- Welcome clients and provide outstanding client experiences in line with brand standards.
- Develop and maintain long lasting client relationships through active client management.
- Drive sales and achieve individual and store KPIs such as ADT and UPT.
- Proactively reach out to existing clients and develop new clientele.
- Support inventory preparation and execution when necessary.
- Follow up on customer charge sends, repairs, and holds.
- Support and maintain visual merchandising standards.
- Collaborate with store leadership to adhere to company policies and procedures.
- Participate as a team member in store activities and training initiatives.
Requirements
- Minimum 2 years of retail experience, preferably in a luxury environment.
- Hospitality or other client oriented service experience acceptable in lieu of retail.
- Client centric and team oriented with strong interpersonal skills.
- Professional presentation and effective verbal and written communication skills.
- Dependable, punctual, and flexible availability.
- Ability to communicate in English; additional languages preferred.
- Technologically savvy with proficiency in Microsoft tools such as Word Excel and Outlook.
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