Client Advisor

Summary

The Client Advisor represents the brand by delivering exceptional client experiences, cultivating relationships, and supporting store goals. Reporting to store leadership, the role assists with visual merchandising, training needs, and operational tasks to maintain brand standards and drive sales.

Responsibilities

• Welcome clients and provide a high level of customer service aligned with brand standards
• Develop and cultivate long lasting client relationships through proactive outreach
• Achieve and exceed individual sales goals and key KPI targets
• Support inventory preparation and execution as needed
• Follow up on customer charge sends, repairs, and holds
• Support and maintain visual merchandising standards in store
• Collaborate with store leadership to adhere to company policies and procedures
• Participate in team activities and contribute to a positive work environment

Requirements

• Minimum 2 years of retail experience, preferably luxury
• Client oriented with strong interpersonal and communication skills
• Professional presentation and ability to communicate effectively in English
• Dependable, punctual, flexible, and team oriented
• Interest in fashion and luxury goods with product and brand learning ability
• Technologically savvy with proficiency in Microsoft tools