Summary
The Client Advisor represents the brand and delivers exceptional luxury experiences through personalized service, product expertise, and relationship building. The role supports individual and store performance goals while maintaining high standards of service and operations.
Responsibilities
- Welcome clients, understand their needs, recommend products, and build lasting relationships through personalized service and proactive outreach.
- Achieve individual sales goals and key performance indicators while contributing to store sales and performance objectives.
- Maintain expert knowledge of products, collections, services, and brand heritage.
- Process transactions and service requests accurately, support inventory and stock organization, and maintain visual merchandising and store standards.
- Follow company policies, operational procedures, loss prevention protocols, and compliance standards while supporting a collaborative team environment.
Requirements
- At least two years of luxury retail, premium retail, hospitality, or other client-focused experience.
- Demonstrated ability to achieve sales goals while delivering exceptional client experiences.
- Strong communication, interpersonal, relationship-building, organizational, and teamwork skills.
- Passion for luxury retail and fashion, with a professional presentation and adaptable, results-oriented approach.
- Comfort using retail technology, POS systems, clienteling applications, Microsoft Office, and mobile communication tools.
- Experience serving international or multilingual clients and bilingual or multilingual skills are preferred.
