Summary
Performance-driven Client Advisor responsible for achieving sales targets and delivering memorable in-boutique experiences. Acts as a brand ambassador, develops client relationships through clienteling and omnichannel engagement, and supports boutique operations and visual merchandising. Collaborates with team members to maintain store standards and contribute to sales growth.
Responsibilities
- Drive boutique sales through client discovery, product presentation, upselling, and closing.
- Build and maintain long-term client relationships using clienteling tools and outreach.
- Execute omnichannel sales strategies and leverage digital tools for client engagement.
- Support daily retail operations including inventory, cash handling, store opening and closing.
- Perform visual merchandising and window animation to maintain brand presentation.
- Coordinate aftersales operations and ensure proper follow up until return of product.
- Use CRM and POS systems to record qualitative client data and track KPIs.
- Contribute ideas to develop sales such as events, merchandising, and product mix.
- Maintain grooming and conduct standards consistent with brand guidelines.
Requirements
- Minimum 2 years experience in luxury retail or related environment.
- Knowledge of watches, brand history, collections, and retail procedures.
- Proficient selling skills including storytelling, objection handling, and upselling.
- Familiarity with digital tools, CRM and POS systems.
- Fluent in English plus local language; additional languages a plus.
- Client-centric mindset with strong interpersonal and communication skills.
- Self-motivated, energetic, adaptable, and results-oriented.
- Team player with high integrity and professionalism.
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