Summary
The Client Advisor represents the Brand and delivers an exceptional luxury customer experience to maximize individual and team sales. The role focuses on building lasting client relationships, promoting the omnichannel approach, and ensuring excellent in-store presentation and service.
Responsibilities
- Create a welcoming environment and provide excellent in-store service following the client journey ceremony
- Capture and maintain customer data in the CRM to develop personalized relationships and future opportunities
- Promote and embrace an omnichannel mindset and engage in cross selling across departments
- Work collaboratively with colleagues to ensure consistent exceptional experiences and positive teamwork
- Maintain up-to-date brand and product knowledge and monitor fashion trends and competitors
- Handle customer complaints appropriately and liaise with line manager when necessary
- Ensure shop floor and visual displays meet company operational guidelines and stock procedures
- Contribute to security practices and prevent product theft
Requirements
- Passion for selling and retail with interest in luxury, fashion, art and design
- Experience building long-lasting client relationships
- Ability to work independently and as part of a team with strong communication skills
- Ambition, resilience, self-motivation, result driven and problem solving mindset
- Strong product knowledge of the managed category
- English fluency required; other languages are a plus
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