Summary
Represent the brand and its values while delivering an exceptional, memorable in-store experience. Build lasting client relationships, understand individual needs, and contribute to individual and team sales goals.
Responsibilities
- Welcome clients and provide attentive, personalized service throughout their store experience.
- Capture client information in the company CRM and develop ongoing relationships.
- Promote cross-selling and omnichannel engagement to maximize sales opportunities and achieve sales targets and KPIs.
- Maintain current knowledge of fashion trends, competitors, and brand and product offerings.
- Maintain shop floor and visual display standards, follow operational and stock procedures, and help prevent product theft.
- Address client complaints effectively and partner with the line manager when needed.
- Collaborate with colleagues to provide a consistent client experience and positive working environment.
Requirements
- Passion for selling and retail, with an interest in luxury fashion, art, and design.
- Experience building long-term client relationships and knowledge of the relevant product category.
- Strong communication and interpersonal skills, with the ability to work independently and as part of a team.
- Ambition, resilience, self-motivation, a results-oriented approach, and problem-solving skills.
- English proficiency; additional languages are a plus.
