Summary
Represent the brand and its values while delivering an exceptional, memorable luxury shopping experience. Build lasting client relationships, support individual and team sales, and foster brand loyalty by understanding each client's needs.
Responsibilities
- Welcome and serve clients, providing attentive service throughout the in-store customer journey.
- Record client information in the company CRM and use it to personalize outreach and develop relationships.
- Promote omnichannel services, cross-sell across departments, and work toward sales targets and KPIs.
- Maintain current knowledge of fashion trends, competitors, brand and product information.
- Work collaboratively, resolve client concerns with support from the manager when needed, and maintain shop-floor standards, displays, and stock procedures.
- Support store security and help prevent product theft.
Requirements
- Passion for selling, retail, luxury fashion, art, and design.
- Ability to build lasting client relationships and demonstrate knowledge of the assigned product category.
- Strong communication and interpersonal skills, with the ability to work independently and as part of a team.
- Ambition, resilience, self-motivation, a results-driven approach, and problem-solving ability.
- Fluency in English; additional languages are an advantage.
