Client Advisor

Summary

The Client Advisor is responsible for generating sales through exceptional client relations and product knowledge while acting as an ambassador for the brand. This in-store role focuses on building and maintaining client relationships, meeting personal and team sales goals, and ensuring a high-quality customer experience. The role requires strong presentation, communication, and product knowledge to support store operations and merchandising standards.

Responsibilities

• Achieve personal sales goals and support the team to meet store targets
• Educate clients on company history and product features
• Maintain an active client book to cultivate new and existing relationships
• Provide friendly, professional customer service and prompt follow up on purchases and repairs
• Operate store POS, open and close registers, and process payments and returns
• Conduct inventory counts and adhere to loss prevention policies
• Maintain and execute store merchandising standards and overall store readiness

Requirements

• High school diploma or equivalent
• Luxury retail or sales experience preferred; experience developing and prospecting clients
• Established client book is ideal
• Professional presentation with excellent verbal and written communication skills
• Strong problem-solving skills, positive attitude, and team player mentality
• Knowledge of fashion and design trends and a passion for travel
• Ability to work varied hours including nights, weekends, and holidays
• Ability to lift boxes up to 20 lbs repeatedly