Client Advisor

Summary

The Client Advisor is responsible for generating sales through exceptional client relationships and deep product knowledge while representing the brand on the sales floor. The role focuses on cultivating and maintaining an active client book, educating clients on product and brand history, and supporting overall store sales goals. It also includes performing daily store operations and delivering consistently high standards of customer service.

Responsibilities

• Achieve personal and store sales goals and support team targets
• Educate clients on product features, brand history and current collections
• Develop and maintain an active client book; prospect and cultivate new clients
• Provide prompt follow-up on purchases, repairs and client inquiries
• Operate POS, open/close registers, process payments and returns
• Conduct inventory counts, follow loss prevention policies and maintain merchandising standards
• Maintain store readiness and perform housekeeping duties

Requirements

• High school diploma or equivalent
• Luxury sales experience preferred and existing client book ideal
• Professional presentation with excellent verbal and written communication skills
• Strong problem-solving skills, positive attitude and team-player mentality
• Knowledge of fashion and design trends preferred; interest in travel
• Ability to work varied hours including nights, weekends and holidays
• Ability to lift boxes up to 20 lbs repeatedly