Client Advisor - Rodeo Drive

Summary

The Client Advisor represents the brand by delivering exceptional client experiences, building lasting client relationships, and supporting store objectives. Reporting to store leadership, the role drives sales and KPI performance while assisting with visual merchandising or training as needed. The role requires a client focused, team oriented individual who upholds brand standards in presentation and behavior.

Responsibilities

• Welcome clients and provide exceptional in store client experiences.
• Discover client needs and guide clients across the brand to drive sales.
• Develop and cultivate long lasting client relationships through proactive outreach.
• Achieve and exceed personal and store sales goals and key KPIs.
• Support inventory preparation and operational tasks as required.
• Follow up on customer charge sends, repairs, and holds.
• Support and maintain visual merchandising standards.
• Collaborate with store leadership to ensure adherence to company policies and procedures.

Requirements

• Minimum 2 years of retail experience preferably in a luxury environment.
• Alternatively hospitality or other client oriented service experience accepted.
• Team oriented with strong interpersonal and communication skills.
• Professional presentation and ability to communicate effectively in English.
• Dependable, punctual, and flexible with the ability to work a fast paced schedule.
• Interest in fashion and luxury goods and a client centric approach.
• Technologically savvy with proficiency in Microsoft tools.