Client Advisor - Rodeo Drive

Summary

Provide exceptional luxury customer service as a brand ambassador, driving individual and team sales while building long-term client relationships and promoting the brand philosophy. Deliver a personalized in-store experience, capture client data in CRM, and support omnichannel efforts to develop loyalty and future opportunities.

Responsibilities

• Create a welcoming environment and deliver excellence in-store following the client journey ceremony
• Capture and maintain customer data in the company CRM to nurture relationships
• Promote omnichannel initiatives and engage in cross selling across departments
• Achieve individual sales targets and KPIs through proactive client engagement
• Maintain up-to-date knowledge of fashion trends, competitors, and product knowledge
• Handle customer complaints and escalate to line manager when necessary
• Ensure shop floor and visual displays meet company operational and stock procedures
• Contribute to store security and prevent product theft

Requirements

• Passion for selling and retail stores
• Interest in luxury, fashion, art, and design
• Experience building long-lasting client relationships
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ambition, resilience, self-motivation, and result orientation
• Strong product category knowledge