Summary
The Client Advisor contributes to store sales and key performance indicators by delivering a sophisticated, personalized and memorable experience to clients at the Saks New York boutique. This role builds and maintains client relationships, proactively drives individual sales through an entrepreneurial mindset, and supports the store team while upholding Maison standards.
Responsibilities
- Provide outstanding client and after-sale service to all visitors and clients
- Identify client needs, anticipate future requests, and cultivate a robust client portfolio
- Drive individual performance to exceed sales targets and KPI goals
- Create personalized, versatile, and timeless looks for clients demonstrating passion for fashion
- Communicate professionally and sincerely with clients and colleagues
- Effectively use available tools and applications to optimize business opportunities
- Proactively support front- and back-of-house teams to foster teamwork and achievement
- Adhere to company policies and operational procedures
Requirements
- Preferred experience in fashion and accessory retail, customer service, or luxury hospitality
- Passion for fashion and the ability to create personalized looks
- Business mindset with an entrepreneurial spirit
- Strong team spirit and ability to work toward common goals
- Comfortable using technology and quick to adapt to new tools
- Able to work in a fast-paced environment, multitask, and prioritize
- Proactive, passionate, and solution-oriented
- Excellent written, verbal, and listening skills in English; additional languages a plus
- Open to change and motivated to grow and develop
