Summary
Client Advisor responsible for delivering exceptional personalized service at the Saks Phipps location, representing the brand and building long-term client relationships through proactive clienteling and deep product knowledge. The role focuses on achieving individual and team sales goals while collaborating with the store team to create a premium retail experience.
Responsibilities
- Deliver an exceptional client experience by understanding and fulfilling client needs and preferences.
- Act as a brand ambassador, ensuring each client interaction reflects brand values and luxury service standards.
- Achieve individual and team sales targets through effective client engagement and relationship building.
- Develop and maintain long-term client relationships using in-house clienteling tools and systems.
- Learn and master product knowledge across all categories to provide personalized advice.
- Collaborate with team members to foster a positive and dynamic store environment.
- Conduct personalized follow-up and engagement to nurture client loyalty.
Requirements
- Previous retail experience, preferably in a high-end or luxury environment, or strong customer-centric background.
- Strategic sales and commercial mindset with a track record of meeting sales goals.
- Passion for building and maintaining meaningful relationships with diverse clients.
- Willingness to learn, adapt, and continuously improve performance.
- Strong interpersonal and communication skills with the ability to engage and influence clients.
- Enthusiasm for luxury brand heritage and commitment to delivering exceptional service.
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