Summary
The Client Advisor represents the brand and delivers personalized luxury experiences to clients. This role builds lasting client relationships, achieves sales goals, and supports store operations and performance.
Responsibilities
- Welcome clients, understand their needs, recommend products, and provide exceptional service.
- Build client relationships through personalized engagement, outreach, and follow-up.
- Meet individual sales goals and key performance indicators while supporting store objectives.
- Maintain expert product knowledge and follow company policies and loss prevention procedures.
- Process transactions and support inventory, visual merchandising, and store organization.
- Collaborate with colleagues and contribute to daily operations and a positive team environment.
Requirements
- At least two years of luxury retail, premium retail, hospitality, or other client-focused experience.
- Demonstrated ability to achieve sales goals while providing excellent client experiences.
- Strong communication, relationship-building, organizational, and teamwork skills.
- Comfort using retail technology, POS systems, clienteling applications, and Microsoft Office.
- Bilingual or multilingual abilities and experience with international clientele are preferred.
